I do web design and development in a company of one person - me.

As my number of clients increases, I'm becoming more aware of the limitations of using email archives and paper todo lists to manage website issues.

I have an idea of what an ideal software package for website design and behaviour issues would be. In real life, I'm sure my ideal probably doesn't exist. But does anything come close?

  • Open source/free of monetary investment
  • Visually attractive (important for when my clients use it)
  • Easy for non-tech clients to use
  • Is designed to track visual issues (this is probably the big feature that doesn't exist in current open source packages)

Is there anything that comes close to this? What do you guys use?

  • Seriously, doctype, I want to upvote this question, but I can't. It is in the meta.doctype.com general forum. Make it happen already. +1 for bobdobbs; -1 for doctype Abinadi Ayerdis almost 8 years ago

2 answers

Ktash 1851
3
points
This was chosen as the best answer

Honestly, outside of a custom coded one, the best one I've seen and used to date has been JIRA. They used to have a free for personal use version, but now it's a "$10 for up to 10 users" version (with a 30 day free trial). Still, by far the best deal in my opinion. You can get it waived if you are doing it not for profit or for an open source project, but it doesn't sound like you'll qualify for either. It gives you a lot of control, and I would say is worth the investment. I used to have a personal copy I kept around for basic Todo lists.

Outside of that, there is bugzilla, which, personally, I don't like the look of, nor the functionality. Though I haven't tried administration on it, so I can't speak for that aspect of it. And it is very widely used, so I'd imagine support for it is pretty good.

If you want something more where users can input in things, you might try to do an Issue Tracking System vs a Bug Tracking System, that way you get a better system of queuing. In that case, I unfortunately have no experience, but a quick search yielded Request Tracker which I believe I've heard IT people say they've used before (someone else may be able to offer better insight here).

Recommendation

You can check out the Wikipedia comparison page, but overall, my recommendation is to bite the bullet and buy a 10 user license on JIRA. In my experience it was easy to administer, allowed many projects that were easy to manage, keep track of statistics, had a good interface, and has lots of hidden extras (including plugins) that make it worth it. If you're really dead set against spending money, especially on the opinion of someone you don't know on the internet, then I'd go with bugzilla. It is, from what I can see, a pretty widely used product throughout software/web development.

Of Note

With only a 10 user licence, I would be careful. I wouldn't give clients usernames because you're 10 will be spent pretty quickly, and if I remember, they have some tricky rules about deleting users. Instead, I would have them submit bugs to you, and you can submit them to the system. Or, have designated accounts and change out the passwords when new users join, and delete old projects as you go.

Answered almost 8 years ago by Ktash
0
points

In terms of free you are hard pressed to find something with very easy to manage feedback. I http://notableapp.com fricking great as an easy to see way of overlaying images with feedback. Tracking that they get done is a matter of attacking each image at a time and then tagging it with done or whatever you choose.

A great free (well they have a free plan that's VERY liberal) issue tracking system is Assembla http://www.assembla.com -- Upload screenshots and trade feedback back and forth. Kind of like Basecamp http://basecamphq.com (you could use their to-do lists to manage feedback (pay plans are reasonable)) with SVN and issue tracking baked in. It's a little developer-centric but most people can use it pretty well.

By far my favorite if you have a client used to things like Facebook and especially Twitter though has to be Teambox: https://teambox.com -- By far the most fun (YES) to use of any PM software I've found. Upload an image or start a conversation and conversations naturally thread out from there, archive anything that is finished. They even have time-tracking and checklists and have some pretty sweet Google Apps (get sent your daily to-dos and automatically populate your Google Calendar if you use it) integrations so you can leverage the big G in some great ways.

Answered almost 8 years ago by Darcy Bross